Initial Log in & Lost Password

Your username and temporary password are contained in the invitation email you received from AccessMatters. Once you click on the invitation link, you will be prompted to create your own unique password. If you have forgotten your password or can’t locate the original email, please see the following steps to retrieve your login information:

1. Navigate to the log in page by clicking “Login button” in the top right corner
2. Click on “Forgot your password?”
3. Enter in your email address and you will receive an email with instructions on how to reset your password

Please note:

• Make sure to enter the email that you use to communicate with AccessMatters.
• Remember that both username and password are case sensitive.

If you are not able to successfully reset your password following these steps, email WebApp support at webapp@accessmatters.org.

FAQs

• Q: Can all members of my team use the same log in credentials? A: No. Each person entering data should retain their own unique log in credentials. This is to ensure data security and that we can follow up with the correct person if a clarifying question arises.
• Q: How do I get new staff members access to the web application? How do I remove access to staff members that no longer work at my organization? A: Please email your AccessMatters program manager and copy webapp@accessmatters.org with this request and reason for request. Your program manager will need to confirm approval for any new user access before new account invitations will be sent out.
• Q: I’m encountering an error message that prevents me from entering in any data. Who do I reach out to? A: Please take a screen shot of the error message, making sure not to include any identifying client information, and send it along with a detailed description to webapp@accessmatters.org.
• Q: I need to correct an error, why can’t I edit a prior visit? A: The data deadline to enter the prior month’s data is 10th. For example, all January visit data must be entered in by February 10. If the 10th falls on a weekend or holiday, the deadline is moved to the following business day. After the data deadline, visits are locked and “greyed” out to prevent any further changes while the data is processed. Changes to visits can be made at any time prior to the 10th. If you need to make a correction to a prior visit that has already been processed, please email your program manager and webapp@accessmatters.org with your request. Please do not include any protected health information in your email unless using a HIPAA-compliant method of communication. A member of our team will follow up with instructions on how to submit your corrected data in a secure manner.

For questions related to a specific data field or other questions not covered under these FAQs, please reach out by email to your program manager and WebApp Support. If this is an issue that needs more time-sensitive attention, please call WebApp Support at 215-985-2628 and leave a detailed message.

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